Talk to the team
Real people read every message. Ask about Conny, report a bug, sort out your plan or raise a security concern. We usually reply within a day.
A few things that help us answer in one go:
- Your server type, like Paper, a modded box or a proxy network
- What you expected, and what happened instead
- The email on your account, if it’s about billing
Other ways to reach us
Pick whichever suits the question. Security reports and plan changes jump the queue.
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Email
Best for account questions, billing, and anything you’d rather keep private.
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Discord
Quick help from the team and other server owners, plus updates as they ship.
discord.connyai.com
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Security and plans
Found a vulnerability, or need a bigger plan? Email us and it goes to the front.
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Or just ask Conny
Most server problems don’t need a ticket. Connect your server and Conny reads the logs and fixes it with you.